Customer disputes are a fact of life when running a business. When a customer is dissatisfied with a product or service, Sometimes, however, they’re not eligible for a refund.
The Risks of Chargeback Fraud

Customer disputes are a fact of life when running a business. When a customer is dissatisfied with a product or service, Sometimes, however, they’re not eligible for a refund.
Running an online store is like piloting a plane. You need a plan to define where you are going, checklists to ensure consistency
Last year, as we turned the corner on Halloween, we noted the growing popularity of “Singles Day,” that online shopping extravaganza that has become…
“It’s going to get worse before it gets better,” we wrote as 2016 became 2017, citing a Guardian article that had proclaimed our previous year…
When this post first appeared last summer, we called it “The Breach Days of August,” sounding various alarums from what had…
In last fall’s Labor Day survey, we wrote that the unspoken rule was to put white clothing away until Memorial Day…
All Time High was a good name for a James Bond film theme. But it’s an unwelcome descriptor for a trend in data breaches…
Compliance Can “Make or Break” Merchant Relationships A new ControlScan survey making the rounds of the financial press, showing that “one…
Summer travel always brings with it a shifting list of do’s and don’ts, in terms of what to pack, where to go, what to expect if you’re queueing up for a TSA line, etc. It’s also been a good way to mark how people are feeling…