Happy Small Business Week!
Celebrating National Small Business Week
Here at AVPS solutions, we salute all our customers celebrating National Small Business Week! Started in 1963 by President Kennedy, “one thing that hasn’t changed,” according to the latest article in scorpion, “history behind celebrating small business week” – More than fifty years, we’ve been celebrating National Small Business Week and supporting local businesses throughout the month of May, giving us a chance to honor and support the small business movement that is the backbone of the American dream and the entrepreneurs behind it.
Lessons from Small Businesses on Customer Service
Some tips from what larger business can learn from smaller ones, about customer service, is running on the Forbes website this week, and includes such insightful pieces of advice as always having passion for what you do, and making sure “everyone in the company is part of the customer service team.”
“If the only folks who care about customer service in your organization are the people with ‘customer service’ in their title,” the article states, “you’ll never make raving fans out of your customers.”
Small Business: The Backbone of the Economy
And an article at Pymnts.com — a news source for the payments industry — reminds us of the importance of small business in the overall economy, saying “in fact, small businesses represent 99.7 percent of all employer firms in the U.S., and employ about half of all private sector employees.”
Insights from MasterCard’s VP
That article interviews MasterCard’s VP for Global Commercial Products, who says “Small business are more nimble, opportunistic and responsive to change than their larger counterparts. “They can more quickly act on new technological breakthroughs and marketplace needs, and create products and services that meet those needs.”
The VP, Eugene DaSilva, talked up the importance of card-based purchasing, especially for small businesses outside the U.S., where payment cards can often be helpful when credit itself isn’t available.
Embracing Innovation and Expanding Payment Options
While many of his insights specifically pertain to MasterCard, he observed that small business innovations receive global recognition. The key challenge for these businesses lies in expanding their range of payment options to meet their growing customer base, especially as these customers increasingly turn to mobile purchasing methods.
AVPS Solutions for Small Businesses
Let AVPS help make your Small Business Week even better, by exploring the range of secure payment options we now offer you — from prepaid to on-the-spot processing, and more. Get in touch with your AVPS rep today — and have a very big “small” week!
